Our Policies, Delivery & Pickup
Order Policy
• SPECIAL orders cannot be cancelled or changed after 72 hours from order date. What is a special order? Any item that is not in-stock.
• CUSTOM orders cannot be cancelled, changed or returned and must be paid in full at the time of purchase. What is a custom order? Any item that has been modified from the standard factory specs…size, configuration and/or finish application.
• All written sales orders are subject to management review for PRICING ACCURACY. If a pricing error is found, the customer will be informed of the discrepancy within 14 days of the date of purchase. If the price correction is accepted by the customer, a revised sales order will be sent to the customer. If the customer rejects the price correction, LaChance Interiors, Inc. reserves the right to void the sale and refund the customer’s deposit in full.
• CLEARANCE merchandise is sold “AS IS” and must be paid in full at the time of purchase.
• PAYMENT: 50% deposit at the time of purchase…balance paid on delivery or pick up. We accept cash, check or charge.
• FINANCING: 12 month/0% interest financing is available with approved credit…25% deposit at the time of purchase – balance financed at 0% interest at the time of delivery over 12 months with 12 equal monthly payments.
• LEAD-TIME: Most of our factories take an estimate of 3 months (12 weeks) to ship with a couple of factories taking a bit longer. This lead-time is from the date your order is processed with the factory to the time it is delivered to our warehouse. Our goal is to set realistic expectations; we do not want to over promise and under deliver. Orders often ship earlier than expected, but on occasion an order may be delayed due to a shortage of factory resources.
• ORDER STATUS: Please contact us Monday – Friday at 978.632.1930. We will contact the factory about your order(s) during their business hours and return your call with an ETA.
Return Policy
• All authorized returns for IN-STOCK or SPECIAL-ORDER merchandise must occur within (7) days of original delivery or pickup date. All authorized returns will incur a 25% restocking/handling fee.
• Sales tax after 90 days and original delivery fees are non-refundable and will be deducted from refundable balance. Items must be returned in new condition.
• CLEARANCE merchandise is considered a Final Sale – No Cancellations, No Returns, No Refunds, No Warranties.
The Right Fit
Hardly ever do our delivery teams fail to deliver an item because it will not fit into the customers’ home. However, on rare occasions it does happen. Entryways, interior doorways, hallways, staircases and second floor deliveries are the biggest problems for our delivery teams. The items that give our delivery teams the most issues are motion seating, sleepers, sectionals, armoires, large chests or dressers, king beds. Not only are these items larger, but they are also heavier to manipulate in tight spaces. When placing your order, we ask you to consider how your purchased items will be maneuvered through the home and into their final placement. Customer accepts full responsibility for merchandise purchased fitting into their home. The delivery team is responsible for merchandise being delivered only and will not move, rearrange or haul away customer items unless authorized by management. Our goal is to set the proper expectations and to make sure things run smoothly from the point of sale to your last impression with our delivery team.
Delivery & Pickup
Delivery Days: Tuesday – Saturday (warehouse closed Sunday & Monday)
Customer Pickups: Tuesday – Saturday 9:00am to Noon and 1pm to 4pm (closed for lunch 12:00 – 1:00)
• Once your merchandise has arrived and has been inspected, our delivery department will contact you to schedule a date to deliver your new furniture. The day before, we will follow up again to give you a 2-hour window of time letting you know when our delivery team is expected to arrive at your home.
• No two delivery weeks are the same. Delivery routes are scheduled based on zone, volume and a first come first serve basis. If a specific day of the week is needed, we will work with you to schedule your delivery for the next available day to your zone.
• 24 hour notice is required to pickup items at our warehouse. This will allow our warehouse team to pull and prep your new furniture for a scheduled pickup. Original packing materials are destroyed. A thin plastic covering is all we offer for protection. Customers must bring their own protective wrapping and tie-downs. Warehouse staff will assist with loading only…they will not secure your new furniture in your vehicle.
• There are times when our customers are not ready to take delivery due to construction timelines and/or seasonal vacations. We will gladly store and hold an order until it is ready to be delivered. However, payment in full will be required for any order not delivered within 6 months from the date of purchase.
• Our delivery department can be reached Monday – Friday to schedule delivery or pickup at 978.632.1930